Runners deliver prepared food and beverages to the proper table at the right times and respond to other guest needs to provide a high quality customer experience. Runners represent the restaurant and are to provide a quality experience for guests. Runners work in close collaboration with kitchen and restaurant staff and must adhere to established health and safety standards.
Responsibilities
- Deliver food and beverage orders from the kitchen to customers’ tables rapidly and accurately
- Act as the contact point between restaurant and kitchen staff
- Have an expert understanding of the restaurant’s menu offerings
- Ensure food is served in accordance with safety standards (e.g. proper temperature) and accurately reflects the guest’s order
- Deliver food courses to guests in the proper order
- Serve the needs of multiple guests and tables at the same time
- Inform restaurant staff about customers’ feedback or requests
- Abide by sanitation, health and company guidelines concerning safety, cleanliness, safe food handling and alcoholic beverages
- Polish glassware when needed
- Observe proper serving etiquette and techniques
- Address guest concerns promptly, politely and positively
- Attend meetings and trainings as requested, including pre-shift meetings
- Assist with training of new staff
- Adhere to grooming, conduct and uniform standards
- Set up kitchen pass, condiments and garnishes
- Execute opening and closing procedures as directed
- Be comfortable with extreme weather during service of outside dining areas
- Other duties as required
Skill Requirements
- Excellent communication and interpersonal skills
- Prior customer service or server experience preferred
- Knowledge of Aloha POS preferred
- Food and wine knowledge preferred
- Adaptability and ability to think on your feet
- Ability to work quickly and with great accuracy and attention to detail
- Strong work ethic
- Collaboration and dedication to team goals required
- Strong troubleshooting skills
- Strong desire to interact with customers in a service setting
- Highly organized and systematic in work
- Ability to stand for prolonged periods of time
- Ability to bend, stoop and lift at least 25-50 pounds
- Proficient in English
How to Apply: Please send your resume to [email protected]
