Runner

Runners deliver prepared food and beverages to the proper table at the right times and respond to other guest needs to provide a high quality customer experience. Runners represent the restaurant and are to provide a quality experience for guests. Runners work in close collaboration with kitchen and restaurant staff and must adhere to established health and safety standards.

Responsibilities

  • Deliver food and beverage orders from the kitchen to customers’ tables rapidly and accurately
  • Act as the contact point between restaurant and kitchen staff
  • Have an expert understanding of the restaurant’s menu offerings
  • Ensure food is served in accordance with safety standards (e.g. proper temperature) and accurately reflects the guest’s order
  • Deliver food courses to guests in the proper order
  • Serve the needs of multiple guests and tables at the same time
  • Inform restaurant staff about customers’ feedback or requests
  • Abide by sanitation, health and company guidelines concerning safety, cleanliness, safe food handling and alcoholic beverages
  • Polish glassware when needed
  • Observe proper serving etiquette and techniques
  • Address guest concerns promptly, politely and positively
  • Attend meetings and trainings as requested, including pre-shift meetings
  • Assist with training of new staff
  • Adhere to grooming, conduct and uniform standards
  • Set up kitchen pass, condiments and garnishes
  • Execute opening and closing procedures as directed
  • Be comfortable with extreme weather during service of outside dining areas
  • Other duties as required

Skill Requirements

  • Excellent communication and interpersonal skills
  • Prior customer service or server experience preferred
  • Knowledge of Aloha POS preferred
  • Food and wine knowledge preferred
  • Adaptability and ability to think on your feet
  • Ability to work quickly and with great accuracy and attention to detail
  • Strong work ethic
  • Collaboration and dedication to team goals required
  • Strong troubleshooting skills
  • Strong desire to interact with customers in a service setting
  • Highly organized and systematic in work
  • Ability to stand for prolonged periods of time
  • Ability to bend, stoop and lift at least 25-50 pounds
  • Proficient in English

How to Apply: Please send your resume to [email protected]